Since globalization in early 90’s, India has become a hub for business outsourcing. Initially, this domain remained subdued; however due to the unprecedented growth in technology, today BPO has become the fastest growing industry in India. Due to its employment generation ability, a big amount of unemployment has been engulfed by this sole industry. From fresher to experienced professionals, employees can apply for a variety of different job roles, including human resource, finance, researcher, tele-caller etc.
Indian BPOs – An Overview
As the world’s largest BPO destination accounting for 34 percent of overall global sourcing, India is ready to consolidate its position as a market leader in outsourcing service. Indian BPO’s have made an exponential growth in the field of medical and healthcare as medical transcripts. In addition to this, they play an exponential role in Banking/ Finance and Sales/Marketing as well.
Today, the new generations of BPO employees have good communication skills with professional and cultural ethics, deep industry knowledge and zeal to learn and invest more towards building a career in this industry.
Reason For Growth Of BPO Jobs In India
English is a prerequisite for BPO Jobs and the urban youth today fulfills this criterion extremely well. In all the cities in India, there is no dearth of students or fresh graduates who can speak this language extremely well. This is probably the main reason behind the flourishing sector.
BPO Jobs do not require a person to possess any specialized skill or degree and even a simple graduate can apply for this job. The only criterion that qualifies one for this job is the ability to speak English clearly and fluently. In addition to this, flexible government policies towards setting up these centers have paved way for proliferation of such services.
Qualification For BPO Jobs
As mentioned before, there is no technical skill required for BPO jobs. All you need is a good communication skill. The essential on-the-job training is generally provided by the company itself.
When it comes to recruitment, a lot of BPO companies look for candidates that have just completed their graduation. However, there are others that hire candidates who have completed 10+2 or equivalent.